mio77 Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless context requires otherwise:

To register and use the mio77 Platform, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the Platform:

• You must be at least 21 years of age. mio77 strictly enforces a 21+ policy and will verify age as part of the KYC process. Any Member found to be under 21 will have their account immediately suspended, all pending bets voided, and any remaining real-money balance returned via the original deposit method.
• You must be a resident of Indonesia and accessing the Platform from a jurisdiction where online gambling is not explicitly prohibited under applicable local law.
• You must not be a current or former employee of mio77 or any of its affiliated entities, nor an immediate family member of such an employee, unless prior written consent has been obtained from mio77.
• You must not be subject to a current self-exclusion order issued by mio77 or any affiliated responsible gaming program.
• You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction. Persons lacking legal capacity — including those declared legally incompetent by a court — are not eligible to register.
• You must not be accessing the Platform on behalf of a third party. All account activity must be conducted solely for your personal entertainment.

Each eligible person may register one Account only on the Platform. The registration of multiple accounts by the same individual, whether using the same or different personal details, payment methods, or devices, is strictly prohibited and will result in immediate suspension of all associated accounts.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Indonesia, valid email address, and your preferred Indonesian bank account or e-wallet for withdrawal purposes. You agree to promptly update this information if it changes.

mio77 reserves the right to decline any registration application at its sole discretion, without being required to provide reasons for such refusal.

KYC Verification

Before any withdrawal can be processed, Members are required to complete identity verification. Accepted documents include a valid Indonesian National Identity Card (KTP), passport, or other government-issued photo identification. mio77 may also request proof of address and proof of ownership of the payment method used for deposits.

Failure to provide requested documentation within a reasonable timeframe may result in temporary account restrictions or, in cases of suspected fraud or misrepresentation, permanent account closure.

You are solely responsible for maintaining the confidentiality of your mio77 account credentials, including your username and password. You agree to:

• Choose a strong, unique password for your mio77 Account and not reuse it across other websites or services.
• Never share your login credentials with any third party, including family members, friends, or agents purporting to represent mio77.
• Log out of your Account whenever you access the Platform from a shared or public device.
• Notify mio77 support immediately upon discovering or suspecting any unauthorized access to your Account.

mio77 will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any bets placed or transactions conducted using your Account credentials will be deemed to have been authorized by you, unless you have notified mio77 of a security breach prior to those actions occurring.

All deposits on the mio77 Platform are made in Indonesian Rupiah (IDR / Rp). The following terms apply to all deposit transactions:

• Minimum deposit: Rp 10.000 per transaction. There is no maximum single deposit limit for standard Members; higher limits may apply to certain payment methods or account tiers.
• Accepted payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Processing time: Deposits via Indonesian e-wallets typically credit to your Account within seconds. Bank transfer deposits typically credit within 1–5 minutes during normal business hours. Processing times may extend during periods of high transaction volume or scheduled bank maintenance.
• Fees: mio77 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transfer fees, which are your responsibility.
• Funding source: All deposits must originate from a payment method registered in your own name. Deposits from third-party accounts — including accounts belonging to other individuals — are not permitted and will be returned where possible.
• Failed transactions: If a deposit fails or is reversed by your bank, any bets placed against that deposit during the period before the reversal is identified may be voided at mio77's discretion.

Withdrawals from a Member's Account are subject to the following terms and conditions:

• Minimum withdrawal: Rp 50.000 per transaction.
• Maximum withdrawal: Standard Members are subject to a daily withdrawal limit of Rp 50.000.000. VIP tier Members are subject to higher limits as specified in the VIP Program terms. Verified members at higher tiers may request limit increases through the support team.
• KYC requirement: Identity verification must be completed before the first withdrawal and may be requested again at any time at mio77's discretion.
• Wagering requirement: Bonus funds and any winnings derived from bonus funds are subject to the wagering requirement specified for that bonus before they may be withdrawn. Real-money deposits are not subject to wagering requirements.
• Destination accounts: Withdrawals may only be sent to a bank account or e-wallet registered in the same name as the mio77 Account holder. Third-party withdrawals are not permitted under any circumstances.
• Processing time: mio77 targets an average withdrawal processing time of under 5 minutes for verified accounts via all major Indonesian banks and e-wallets, available 24 hours a day, 7 days a week.
• Fees: mio77 does not charge withdrawal processing fees. Your receiving bank or e-wallet may apply inbound transfer fees.

mio77 reserves the right to delay or suspend the processing of a withdrawal pending the completion of identity verification, investigation of suspected fraud, or review of unusual account activity. Members will be notified of any such delay.

mio77 offers a range of promotional bonuses to eligible Members from time to time. All bonuses are governed by the following general terms, in addition to any specific terms stated at the time of the promotion:

General Bonus Terms

• Bonuses are available to verified Members who are 21 years of age or older.
• Each Member is entitled to claim each promotional offer once only, unless the promotion explicitly states otherwise. Claiming the same promotion through multiple accounts constitutes bonus abuse and will result in suspension.
• Bonuses credited to your Account are non-transferable and have no monetary value until wagering requirements have been satisfied.
• mio77 reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice, provided that such changes do not adversely affect bonus funds that have already been credited and are in the process of meeting wagering requirements.

Wagering Requirements

• The specific wagering requirement (also called "rollover" or "turnover") for each bonus will be stated in the promotion's individual terms. As a general guide, deposit bonuses at mio77 carry a wagering requirement of 20–30x the bonus amount.
• Wagering contributions vary by game type. Slots typically contribute 100% toward wagering; live casino table games typically contribute 10–20%; and sports bets may be subject to minimum odds requirements. Exact contribution rates are stated in each promotion's terms.
• Bonus funds expire if wagering requirements are not completed within the stated bonus validity period, which will be specified in the promotion's individual terms.

Bonus Abuse

mio77 employs automated monitoring to detect bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion; hedging bets to guarantee profit regardless of outcome; using betting strategies solely designed to meet wagering requirements with minimal variance. Any Member found to be engaging in bonus abuse will have bonus credits voided, and their account may be suspended.

The following general rules apply to all bet types on the mio77 Platform, including football betting (bandar bola and mix parlay formats), togel (Indonesia's traditional numbers lottery) draws, live casino tables, and slot games:

• Bet confirmation: A bet is only valid once it has been confirmed by the mio77 system and a reference number has been issued. Bets placed during a system outage or connectivity interruption may not be accepted.
• Bet settlement: mio77 reserves the right to delay settlement of bets pending official result confirmation from the relevant governing body, draw authority, or league. Disputed results will be investigated prior to settlement.
• Palpable errors: mio77 reserves the right to void bets placed at odds that were offered as a result of a manifest error in the odds feed, pricing engine, or draw schedule. Members will be notified of voided bets and their stake returned in full.
• Minimum and maximum bet sizes: Minimum and maximum bet amounts vary by game type, market, and Member account tier. Current limits are displayed at the point of bet placement.
• Football betting: All football markets — including BRI Liga 1 fixtures, EPL, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup qualifiers, and Piala AFF — are settled based on the official result at the end of regular time (90 minutes plus added time), unless the market explicitly states otherwise (e.g., "including extra time").
• Togel lottery: All togel markets are settled based on the official draw results published by the respective lottery pool authority (Singapore Pools, Hongkong Jockey Club, etc.). mio77 does not operate or influence these draws.

The following activities are strictly prohibited on the mio77 Platform. Any Member found to be engaged in prohibited conduct will be subject to immediate account suspension, forfeiture of funds, and may be reported to relevant authorities where required by law:

• Providing false, incomplete, or misleading personal information during registration or KYC verification.
• Opening or operating more than one Account, or assisting another person in opening an Account for the purpose of circumventing eligibility restrictions.
• Using automated bots, scripts, or software to place bets, manipulate game outcomes, or exploit any feature of the Platform.
• Engaging in money laundering or using the Platform for any transaction that may constitute or facilitate money laundering, terrorist financing, or any other financial crime.
• Exploiting software bugs, glitches, or errors in the Platform's game engines, pricing feeds, or payment systems. Any Member who discovers such an error is obligated to report it to mio77 support immediately.
• Colluding with other players in live casino or card game environments to gain an unfair advantage.
• Placing bets on behalf of a third party using your own Account.
• Any form of match-fixing, inside information betting, or participation in arrangements designed to manipulate the outcome of events offered on the Platform.

mio77 is committed to promoting responsible gambling among its Members. Gambling is intended to be a form of entertainment and should never be treated as a source of income or a means of addressing financial difficulties.

mio77 provides the following Responsible Gaming Tools to all Members free of charge:

• Deposit limits: Set daily, weekly, or monthly deposit caps. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss limits: Cap the total amount you can lose per day, week, or month. Once the limit is reached, further wagering is suspended until the period resets.
• Session time limits: Set a maximum session duration. Reality-check reminders will appear at the midpoint, and automatic logout occurs when the limit is reached.
• Self-exclusion: Request a temporary exclusion (30 days, 3 months, 6 months, or 1 year) or a permanent exclusion. During the exclusion period, all account access, betting activity, and promotional communications are suspended.
• Self-assessment quiz: An anonymous questionnaire to help Members evaluate their gambling habits and determine whether they may benefit from professional support.

For detailed guidance on responsible gaming resources, self-help tools, and how to access external support organizations, please visit our dedicated Responsible Gaming page. Members in distress should contact mio77 support immediately via 24/7 live chat.

All content on the mio77 Platform — including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of mio77 or its licensed content providers and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works based on any Platform content without prior written consent from mio77.
• Reverse-engineer, decompile, or disassemble any software components of the Platform.
• Remove, obscure, or alter any copyright, trademark, or other proprietary notices from Platform content.
• Use the mio77 brand name, logo, or likeness in any external communication, promotion, or publication without prior written authorisation.

To the maximum extent permitted by applicable law, mio77 shall not be liable to any Member for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer or device damage, or costs of substitute services, even if mio77 has been advised of the possibility of such damages.

mio77's total aggregate liability to any Member for any claims arising out of or related to the Platform or these Terms & Conditions shall not exceed the total deposits made by that Member to their Account in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

mio77 does not warrant that:

• The Platform will be available without interruption, error, or security breach at all times.
• Any errors, defects, or vulnerabilities in the Platform will be corrected within any specified timeframe.
• The Platform or its servers are free of viruses, malware, or other harmful components (though mio77 takes commercially reasonable steps to maintain platform security).

Nothing in these Terms & Conditions limits or excludes mio77's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

mio77 collects, processes, and stores personal data provided by Members in connection with their use of the Platform. The collection and use of this data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is collected for the purposes of account management, identity verification, transaction processing, fraud prevention, regulatory compliance, and customer support.
• mio77 does not sell or rent personal data to unaffiliated third parties for marketing purposes.
• All personal data is protected in transit and at rest using industry-standard 256-bit SSL encryption.
• Members have the right to request access to, correction of, and deletion of their personal data, subject to mio77's legal obligations to retain certain records.

mio77 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, mio77 will provide notice to active Members via email to the address registered on their Account, or via a prominent notice displayed upon login to the Platform.

Amendments will take effect on the date specified in the notice, which will be no fewer than seven (7) calendar days after notification for material changes. Continued use of the Platform after the effective date of amended Terms constitutes your acceptance of the updated Terms & Conditions.

If you do not agree to an amendment, you may close your Account prior to the effective date of the change. Any settled bets and completed transactions prior to account closure will be governed by the Terms in effect at the time those transactions occurred.

These Terms & Conditions and your use of the mio77 Platform shall be governed by and construed in accordance with internationally recognized principles of online commerce and platform operation. mio77 operates as a Trusted and Secure Platform under internationally recognized standards for online gambling operations.

In the event of any dispute between a Member and mio77 arising out of or in connection with these Terms & Conditions or the Member's use of the Platform, the parties agree to first attempt to resolve the dispute through mio77's internal customer support process:

1. Step 1 — Contact Support: Submit a detailed complaint to mio77's customer support team via live chat or email at [email protected]. mio77 will acknowledge receipt within 24 hours and provide a substantive response within 5 business days.
2. Step 2 — Escalation: If the initial response does not resolve the dispute to your satisfaction, you may request escalation to mio77's senior compliance team. A final determination will be provided within 14 business days of escalation.
3. Step 3 — Resolution: If the dispute remains unresolved following the escalation process, both parties agree to seek resolution through a mutually agreed upon arbitration or mediation process before pursuing any other remedies.

Nothing in this section prevents a Member from exercising any statutory rights available to them under the laws of their jurisdiction of residence.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the mio77 Platform, please contact our support team through any of the following channels:

• 24/7 Live Chat: Available directly through the mio77 Platform. Average response time: under 60 seconds.
• Email: [email protected] — please include your registered username and a clear description of your enquiry. Average response time: 2–6 hours.
• WhatsApp: +62 811 0000 7777 — available for quick queries via messaging. Do not share sensitive account credentials via WhatsApp.

For formal written communications regarding legal matters, please use the email address above and clearly mark your message as a legal or compliance enquiry. mio77 will respond to formal legal enquiries within 10 business days.